Help & Support

Information on how to get help and support for central IT services across UCL. Try our how-to guides and videos or contact the IT Services desk.

听

IT Services desk

The IT Services desk is the primary point of contact for queries about central IT services for all staff and students at UCL.

Live Chat

Ideal for account and password queries

听

You can contact IT Services using our Live Chat feature. Our Service Desk Analysts are available to answer your IT questions and help with technical issues.

Monday to Friday, 9:00am to 5:00pm (UK time)

Phone support

Ideal for more complex queries (VPN, Desktop@新香港六合彩开奖结果Anywhere, etc)
听

020 7679 5000 (internal 25000)

Available 24/7 but please note that the service is provided by 新香港六合彩开奖结果Helpdesk during business hours in term-time and by our out-of-hours support service (called NorMAN) the rest of the time, ie:

新香港六合彩开奖结果Helpdesk - During term-time, Monday to Friday: 8:30am to 5:30pm
NorMAN - Weekdays: 5:30pm to 8:30am and Weekends, College Closures and Bank Holidays (24 hours)

NB: NorMAN can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. If your query can鈥檛 be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours.

Email support

IT Services

Where possible please email IT Services from your 新香港六合彩开奖结果email account. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc.

We aim to respond to emails within one听business day so emails should be for queries that do not require an immediate response.

Resources and training

How to guides

Try our听How-to guides听for key IT services across UCL. Select from the help categories or use the search bar to find what you are looking for.

DigiLearn Online

A听library of online videos听covering 新香港六合彩开奖结果IT essentials. Topics including remote connectivity, data storage essentials, Microsoft Office 365 applications, and much more.

Training from ISD

There are听training opportunities听available to staff and students including听drop-in sessions with the Digital Skills Development team.

Self-service portal

Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. You can also view the status or update any of your open tickets logged with IT Services.

You will be required to log into the portal using your 新香港六合彩开奖结果user ID and password.听If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the IT Services.
听

How to use the听IT Services portal

For a tutorial on how to use the IT Services Portal please view the听.

There are also smaller video guides on how to听听and how to听听you have logged with IT Services.

Remedyforce accessibility options

Remedyforce includes an alternative mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively. For further guidance regarding accessibility options please check and听 consult the听Enabling Remedyforce Accessibility (PDF)听guide.

Visit in person

IT services has a presence in the DMS Watson (Science) and IOE Libraries on weekdays and in Bidborough House on Mondays and Wednesdays (staff only)听Check opening times听

DMS Watson (Science)听Library

Ground Floor,听Malet Place
London WC1E 6BT

Monday - Friday: 9:30am - 5:30pm

IOE听Library

Fourth floor, 20 Bedford Way
London WC1H听0AL
Find using 新香港六合彩开奖结果Maps

Monday - Friday: 9:30am - 5:30pm

Bidborough House (新香港六合彩开奖结果staff only)

Ground Floor - G18, 38鈥�50 Bidborough Street
London, WC1H 9BT
Find using 新香港六合彩开奖结果Maps

Mondays & Wednesdays: 9:00am - 5:00pm

IT Services remote access

Only to be used in consultation with IT Services.

Access the IT Services Remote Access tool

Other support arrangements

For computer security issues:

听

新香港六合彩开奖结果